RETURNS AND REFUNDS
POLICY
11.1 Belinit wishes to guarantee complete Customer satisfaction, representing the same as a primary interest of the Company. The Customer may exercise his right of withdrawal not only according to the principles dictated by the current legislation and in full compliance with the same but also by taking advantage of the facilities indicated below and developed by the Company.
RIGHT OF WITHDRAWAL AND CANCELLATION OF ORDERS
12.1 Pursuant to Article 52 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products purchased on the Site within 14 (fourteen) days from the date of receipt of the Products. Withdrawal is excluded by law (art. 62 L. 27/12) for perishable and/or perishable products.
12.2 To exercise the right of withdrawal, the customer must send an email to the following address: sabine@belinit.it containing:
1. the expression of the will to exercise the right of withdrawal pursuant to Article 52 of the Consumer Code;
2. the indication of the products for which the customer wishes to exercise the right of withdrawal;
3. the progressive order number communicated by Belinit at the time of purchase confirmation;
12.3 In the event of exercising the right of withdrawal, Belinit will refund the full price of the Products provided that they are returned by the Customer within 14 days of exercising the right of withdrawal, untampered with, unopened, unconsumed, accompanied by the relevant original receipt, and complete with the original packaging to the address:
WINEHOUSE
BELINIT SRL/VIA ATENE 10/ 56038 PONSACCO (PI)
12.4 Belinit reserves the right to refuse the return of those Products that do not comply with these requirements. Refunds will be made using the same payment method used for the purchase.
12.5 The costs for returning the Products are borne by the Customer; any costs incurred by the Customer for the return will not be refundable.
12.5 The costs for returning the Products are borne by the Customer; any costs incurred by the Customer for the return will not be refundable.
12.6 Each delivery will contain easy instructions for returning the Products.
12.7 Belinit undertakes to reimburse the Customer without undue delay and in any case within 14 days from the date of receipt by the same of the communication of withdrawal from the contract pursuant to art. 54 of the Consumer Code; and will send a notification email once the reimbursement has been made.
12.8 It is recommended to send the Products to be returned using a courier, insuring the full value of the goods, and taking care to receive a shipping number to allow tracking the shipment. Belinit will not be responsible for the refund or compensation relating to Products shipped by the Customer but never received by Belinit due to loss, theft or damage that are not attributable to the same.
12.9 If the Customer wishes to modify or cancel the order already sent, he/she must promptly send, and in any case before receiving the email confirming the shipment, an email to sabine@belinit.it. Belinit will do everything in its power to satisfy the Customer’s request. However, once the Product has been shipped, the order cannot be cancelled or modified. The Products shipped may however be returned and in this case reference will be made to the provisions on the right of withdrawal described above.
NOTICE OF WITHDRAWAL
The Customer may exercise the right of withdrawal by sending a specific declaration to Belinit s.r.l. tramite email a sabine@belinit.it or telefonando al +393314311005
PRODUCT INFORMATION AND AVAILABILITY
3.1 Information on the Products, with the relevant product codes, is available on the Site where the Customer will find details of the main characteristics of the individual Products, their physical state, the list of ingredients, nutritional and supplementary information, origin, shelf life and storage conditions.
PRODUCT REPLACEMENT
13.1 The Customer has the right to request the replacement of the Products in the event of any damage during transport if he has made the control reservation indicated in the previous article 9. Belinit undertakes to send the replacement Products to the Customer via its own trusted courier without charging additional shipping costs within a reasonable time from the request.
APPLICABLE LAW AND JURISDICTION
14.1 These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law.
14.2 For any disputes arising from the interpretation, validity and/or execution of these General Conditions, the exclusive territorial jurisdiction will be that of the judge of the place of residence or domicile of the Customer/consumer.
CONTACTS
14.2 For any disputes arising from the interpretation, validity and/or execution of these General Conditions, the exclusive territorial jurisdiction will be that of the judge of the place of residence or domicile of the Customer/consumer.
PRIVACY POLICY
The Customer, having acquired the information provided by the data controller pursuant to art. 13 of Legislative Decree 196/2003, gives his consent to the processing of his personal data for the purposes indicated in the aforementioned information as necessary to allow the Data Controller to correctly manage the relationship and to appropriately process the data.